This Privacy Policy explains how My Resorts Pune collects, uses, stores and protects information submitted through booking enquiries, WhatsApp, phone calls, email and our website.
We use customer information only for legitimate booking, communication, service coordination, payment and support purposes. We do not sell personal information to advertisers.
This Privacy Policy applies to information collected by My Resorts Pune through our website, enquiry forms, WhatsApp, phone calls, email, social media and booking-related communication.
By using our website or submitting an enquiry, you acknowledge the practices described in this policy.
Depending on how you interact with us, we may collect:
We may use collected information to:
To arrange your stay, we may share necessary booking details with the selected farmhouse, resort, caterer, decorator, transport provider or other service partner involved in delivering your booking.
Only information reasonably required for the reservation and service will be shared. Property partners may also have their own privacy practices and operational requirements.
Our website may use cookies or similar technologies to remember basic preferences, improve website performance and understand visitor activity.
We may share information with:
We do not sell or rent personal information to third parties for independent advertising purposes.
Payments may be processed through banks, UPI platforms, payment gateways or authorised third-party providers. We may receive limited transaction details, such as payment status and reference number.
We do not intentionally store complete card numbers, CVV details or online banking passwords on our website.
When you contact us, we may retain the conversation to manage your enquiry, confirm the booking, provide support and maintain business records.
You may request that promotional communication be stopped at any time. Essential messages relating to an active or completed booking may still be sent when necessary.
We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, alteration, misuse or loss.
However, no internet transmission or storage method can be guaranteed to be completely secure. Customers should avoid sending sensitive passwords, PINs or unnecessary financial information through messages.
Information may be retained for as long as reasonably necessary to process bookings, maintain records, handle disputes, comply with legal requirements and support legitimate business operations.
Information that is no longer required may be deleted, anonymised or securely archived, subject to applicable record-keeping obligations.
Subject to applicable law, you may contact us to:
We may need to verify your identity before completing certain requests. Some information may need to be retained where required by law or for legitimate booking and accounting records.
Booking enquiries should be submitted by adults. Information about children should be provided only by a parent, guardian or authorised adult where necessary for accommodation, food, safety or service planning.
We do not knowingly use children's information for independent marketing.
Our website may contain links to WhatsApp, Instagram, Google Maps, payment platforms or third-party property pages. These platforms operate under their own privacy policies and terms.
My Resorts Pune is not responsible for the privacy practices or content of external websites and applications.
We may update this Privacy Policy to reflect changes in our services, website features, legal requirements or business practices.
The updated version will be published on this page with a revised “Last updated” date.
Contact My Resorts Pune to ask a privacy question, correct your booking information or request the removal of information that is no longer needed.
